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Help

Help and Support

Welcome to the BC Property Hub Help Center! We’re here to provide guidance and answers to ensure your experience with us is seamless. Whether you’re a tenant, property owner, or prospective client, this page offers resources and instructions to get the support you need.

For Tenants

1. Accessing the Tenant Portal

  • Log in to the Tenant Portal to:
    • Pay rent securely online.
    • Submit and track maintenance requests.
    • View your lease agreement and payment history.

2. Submitting a Maintenance Request

  • If you encounter an issue in your rental property:
    • Log in to the Tenant Portal.
    • Select “Submit Maintenance Request.”
    • Provide a detailed description of the issue and attach photos if necessary.
    • For urgent issues outside business hours, mark the request as “Emergency.”

3. Common Tenant Concerns

  • Locked out? Contact us during business hours for assistance or use a locksmith if after hours.
  • Moving out? Review your lease agreement for move-out procedures and contact us for an inspection.
  • Pet Policy: Check your lease agreement or contact us to confirm pet rules for your property.

For Property Owners

1. Accessing the Owner Portal

  • Log in to the Owner Portal to:
    • View financial statements and performance reports.
    • Track maintenance requests and tenant activity.
    • Communicate with our team directly.

2. Setting Maintenance Approval Limits

  • Owners can set pre-approval limits for maintenance expenses. Contact us to establish or update your thresholds.

3. Requesting a Market Analysis

  • Curious about your property’s rental value? Contact us to request a free market analysis and maximize your investment potential.

4. Frequently Asked Owner Questions

  • How are tenants screened? We conduct thorough checks, including credit, rental history, and employment verification.
  • How often are inspections conducted? We perform regular inspections to ensure property upkeep and compliance.

General Support

1. Contacting BC Property Hub

  • Reach out to us directly via:

2. Emergencies

  • For emergencies like water leaks or heating issues:
    • Tenants: Submit an “Emergency Maintenance Request” via the Tenant Portal.
    • Owners: Call us directly for immediate assistance.

3. Feedback and Suggestions

  • We value your input! Share feedback or suggestions via our Contact Us page or email us directly.

Self-Help Resources

1. Guides and Tutorials

  • Visit our FAQ page for quick answers to common questions.
  • Check out step-by-step instructions for using the tenant and owner portals.

2. Blog Articles

  • Explore our blog for tips and insights on renting, property management, and market trends.

3. Forms and Documents

  • Access lease agreements, property guidelines, and other important documents via the portal or by contacting our office.

Need Further Assistance? If you’re unable to find what you need, our team is here to help. Don’t hesitate to contact us directly—we’re committed to making your experience with BC Property Hub smooth and enjoyable.