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FAQ

Frequently Asked Questions (FAQs)

Welcome to BC Property Hub’s FAQ page! We’ve compiled answers to some of the most common questions from tenants and property owners. If you can’t find what you’re looking for, feel free to contact us for assistance.

For Tenants

1. How do I view available rental properties?

  • Visit our Available Rentals page to explore current vacancies. Listings are updated in real-time through our AppFolio integration.

2. How do I apply for a rental property?

  • You can apply directly through the listing on our Available Rentals page. Click on the property you’re interested in and follow the application instructions.

3. How do I pay rent?

  • Rent payments can be made through the Tenant Portal. Log in to access your account and make payments securely online.

4. How do I submit a maintenance request?

  • Maintenance requests can be submitted through the Tenant Portal. Simply log in, describe the issue, and track the progress of your request.

5. Can I have pets in my rental property?

  • Pet policies vary by property. Check the listing details for specific pet allowances, or contact us for clarification.

6. What should I do if I’m locked out of my unit?

  • If you’re locked out during business hours, contact us for assistance. After hours, you may need to use a locksmith at your expense.

For Property Owners

1. How do I access my owner portal?

  • Log in to your account through the Owner Portal to view financial reports, track maintenance requests, and more.

2. What services do you provide for property owners?

  • We offer comprehensive property management services, including:
    • Tenant screening
    • Rent collection
    • Maintenance coordination
    • Financial reporting
    • Legal compliance

3. How do you screen tenants?

  • Our tenant screening process includes background checks, credit history, employment verification, and rental history reviews to ensure reliable renters.

4. How are maintenance issues handled?

  • Tenants submit requests through the portal, and our team coordinates with trusted contractors to resolve issues promptly. Owners are notified for repairs exceeding pre-approved limits.

5. How often will I receive updates about my property?

  • Owners receive monthly financial reports and updates on significant events, such as tenant turnover or major repairs. Additional updates are available upon request.

6. Can I set limits on maintenance expenses?

  • Yes, owners can establish thresholds for maintenance approvals. For repairs exceeding the set limit, we will seek your approval before proceeding.

General Questions

1. Where is BC Property Hub located?

  • We are based in London, KY, and proudly serve the local community and surrounding areas.

2. What are your office hours?

  • Our office is open Monday through Friday, 9:00 AM to 5:00 PM. For emergencies outside of business hours, tenants can submit urgent maintenance requests through the portal.

3. How can I contact BC Property Hub?

4. Do you offer short-term leases?

  • Lease terms vary by property. Check the specific listing for available lease options or contact us for more details.

5. How do I schedule a property showing?

  • To schedule a showing, click on the property listing you’re interested in and follow the instructions to set up a viewing.

Still Have Questions? If you need further assistance, our team is here to help. Contact us today to get the answers you need!